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Volkswagen of Streetsboro

BUYER BEWARE – $3,188 IN UNEXPECTED CHARGES! VERY DISAPPOINTING EXPERIENCE! I traveled from Appleton, Wisconsin to purchase a 2023 Volkswagen Arteon after agreeing to the dealership's advertised price of $31,899. Unfortunately, what started as a great experience turned into an extremely disappointing one. At the dealership, I encountered $3,188 in additional charges that weren't part of our original agreement: $999 NANO paint/interior protection package – I questioned this charge and was explicitly told it was NON-NEGOTIABLE — TAKE IT OR LEAVE IT. $1,500 GAP coverage – Never requested or discussed. I already had GAP coverage through my insurance. $689 in additional out-of-state fees – On top of a separate $398 documentation fee. Shame on me for not walking away. Normally, I absolutely would have. Unfortunately, I was dealing with a family emergency back in Wisconsin and needed to make the 10-hour drive home. After traveling hundreds of miles based on an agreed-upon price, I felt backed into a corner. I take responsibility for proceeding, but that doesn't excuse adding a mandatory charge that wasn't part of the advertised price. After contacting management, Mark Clark agreed to cancel the $1,500 GAP coverage and credit my loan. However, he refused to refund the $999 protection package, instead offering to reverse the entire transaction—which would require another trip to Ohio! I even offered to accept a 50% refund as a compromise. Management never responded. I also shared the FTC's September 2026 guidance regarding advertised vehicle prices and mandatory dealer add-ons, but the dealership maintained its position. Credit where it's due: Mark Geis and Savannah Dejesus were FANTASTIC! Both provided excellent customer service. Unfortunately, their efforts were overshadowed by the finance department and management. BOTTOM LINE: I traveled 10 hours based on an advertised and agreed-upon price, only to be told an additional $999 protection package was mandatory. That's not how customers should be treated. My advice: GET THE COMPLETE OUT-THE-DOOR PRICE IN WRITING, review EVERY charge, and don't assume the advertised price is what you'll actually pay. Extremely disappointing. Based on this experience, I would not purchase from Volkswagen of Streetsboro again.

Wanted to test drive a tundra got told no unless was going to buy don’t waste your time salesman didn’t even know the info on the vehicle had to do his job for him

Purchase a 2024 Volkswagen atlas cross sport, I was very excited two months ago, the ride is smooth but not over pot holes, managers didn't change the oil, worn tires on the back end and a base audio system is controlled that I missed and should have been shared with me, this is a beautiful vehicle but im not impress with it anymore sales here at this dealership is below regular standards

I was interested in buying a Supra from them and asked several questions throughout a couple days. Towards the end of the conversation, I asked a couple more questions and said what I would like the sale price to be at and I got ghosted for almost a week, until *I* restarted the conversation. Incredibly unprofessional. Even when they were communicating it took hours to get back. Do. not. buy. from. here.

I just finished purchasing a car from VW of Streetsboro, worked with Kolin Sanders and Mike who was one of the managers. Every step of the way was easy and efficient. I always got a quick email or text response and the whole transaction was incredibly smooth. Thank you!

Bob Wells in sales made this experience easy. He was very helpful and answered all my questions. If you are need of a new car he’s the man!

On 3/21/26 I bought a used 2024 Toyota Highlander from here and I will Never go back. I didn't notice that the drivers side mirror was broken until on my way home. I got in touch with the salesmen that sold me the car asking for it to be fixed as I just spent $40K on it. I was told that the car was sold as is and since I bought it and drove it home it's my problem now. xxx...I literally owned the car for an hour or so after I noticed it. I don't advice anyone to buy a vehicle from here, especially if you're aooking for a dealership that stands behind their vehicles. You've been warned!

We worked with Scott DeFabbo. He was extremely helpful and knowledgeable. Also very funny. Stopped in to look driving out with a new car.

My salesman Kolin Sanders was knowledgeable about the vehicle.. He was very personable and respectful.

Absolutely Horrible Experience – Buyer Beware I purchased one of the most expensive vehicles on the lot — a Porsche Taycan — only to have a tire blowout just 10 minutes after leaving the dealership. The cause? Bald tires with poor tread, confirmed by Porsche themselves the very next day. This wasn’t a fluke — it was negligence. While I was stranded on the highway, I called my sales associate, Collin, who casually told me to “call Midas.” No help. No urgency. No accountability. After handing over a $9,000 down payment, I was treated like I didn’t exist. Calls were blocked, emails were ignored, and I was ghosted by every single person I reached out to — including management. I could never reach the General Manager, despite multiple attempts. No one ever followed up, and I was never compensated for the damage or the out-of-pocket costs I incurred. I had to haul my brand-new Porsche back to Maryland from Ohio on a U-Haul trailer. The Porsche dealership confirmed the tires were already dangerously worn when sold to me, and there was no way I could have caused that damage in such a short time. This has been going on for over a year, and not a single person from the dealership has taken responsibility or made any attempt to make it right. This dealership is a disgrace to Volkswagen of America and a prime example of predatory sales tactics. I will be pursuing legal action. I strongly advise anyone considering buying a vehicle here to think twice. I will never buy another car from this dealership again.

We had a great experience with Sarah Burke at VW Streetsboro---she was friendly, informative, and very professional. Sarah was able to answer all our questions, and got us everything we wanted in our new Taos...she even assisted us with some questions days after we had bought the car! We will recommend her to our friends and family.

I’d give this place negative 100 stars if I could. Scott DeFabbo is the worst salesman. Be weary of him - he along with the managers give false promises and will lie just to make you content in the moment. Additionally, they have zero communication and only care about their check. I purchased a 2021 VW Atlas in August of 2024. When we were going to sign the paper work the next day, Scott told us the car needed “cleaned”. Long story short, we didn’t get our car until December 2024, were put in a Enterprise rental at THEIR cost (see proof), only to find out Scott failed to TELL HIS MANAGER of his doing and now they have not paid enterprise MONTHS later. Mind you, we contacted and spoke to SEVERAL personnel at this dealership who ALL ensured we would continue to be covered for the rental under the dealerships dime in the months we didn’t have our car. Why do I AS THE CUSTOMER have to contact YOU to get information????? I went weeks without hearing from Scott. Never shopping with them again. You’re better off shopping with Classic or a reliable branch.

Horrible experience here! Rude, unethical practices, and overall very stressful. I needed to write this review as I had the worst experience of any car dealership I've personally visited.

The service performed was fine, no issues there. During my visit I experienced 2 major issues. First being that they charge a 3% convenience fee that was not disclosed prior to doing the work and I only learned about this when it was time to make a payment. Nobody carries large amounts of cash to pay for service at a dealership. Additionally they are the most expensive in town, and they want an additional 3%. Second, I brought my Tiguan in for service. Not for an appraisal or sales. I have now become inundated with sales people from VW of Streetsboro trying to buy my car back claiming they have an upgrade yet they are unable to match my vehicle on specs and would be a downgrade at the same cost. I am at the point where I am going to pursue legal action next time I am contacted by this dealership.

Chris S. was our salesman. He provide excellent customer service. Sarah handled the delivery successfully!