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Volkswagen of Streetsboro

We had a great experience with Sarah Burke at VW Streetsboro---she was friendly, informative, and very professional. Sarah was able to answer all our questions, and got us everything we wanted in our new Taos...she even assisted us with some questions days after we had bought the car! We will recommend her to our friends and family.

I’d give this place negative 100 stars if I could. Scott DeFabbo is the worst salesman. Be weary of him - he along with the managers give false promises and will lie just to make you content in the moment. Additionally, they have zero communication and only care about their check. I purchased a 2021 VW Atlas in August of 2024. When we were going to sign the paper work the next day, Scott told us the car needed “cleaned”. Long story short, we didn’t get our car until December 2024, were put in a Enterprise rental at THEIR cost (see proof), only to find out Scott failed to TELL HIS MANAGER of his doing and now they have not paid enterprise MONTHS later. Mind you, we contacted and spoke to SEVERAL personnel at this dealership who ALL ensured we would continue to be covered for the rental under the dealerships dime in the months we didn’t have our car. Why do I AS THE CUSTOMER have to contact YOU to get information????? I went weeks without hearing from Scott. Never shopping with them again. You’re better off shopping with Classic or a reliable branch.

Horrible experience here! Rude, unethical practices, and overall very stressful. I needed to write this review as I had the worst experience of any car dealership I've personally visited.

This occurred over a year ago, but as I start my car search again, I am reminded at how terrible this dealer is! So figured I’d post my Google review from 2023 here as well. Thursday, we drove from Pittsburgh to look at a used Jetta. We looked over the car, test drove, and agreed to purchase. The front of the car and the rims were in rough shape. However, the price was decent. They will try to sell you protection plans. Don’t fall for it. Very pushy. Leaving, I notice a light was on the dashboard. I showed the team. I was told the car was still under warranty and to take it to my local VW dealer. Not something you want to hear about a car you’ve owned for 5 minutes. When home, I parked the car and clicked the key fob to lock. Nothing. I opened the door and manually locked the cars. Nothing. The car didn’t lock. I immediately took video proof and emailed our salesman. The next morning I made an appointment at my local dealership. I take time out of work to drop the car off. The dealership found 2 open recalls and said all the issues were due to after market parts that were not programmed correctly. As politely as possible, this dealer warned me that selling a car with open recalls is a huge red flag. They also said any reputable VW dealership should have been aware of the other issues. Streetsboro agreed to fix the issues. We just have to drive back to Ohio and return the car. I was assured all diagnostic fees from the other dealer would be covered. We will be given a loaner and our car will be delivered. I asked about the 3 day exchange policy. I was told that didn’t apply since we were out of state. We agreed to drive back to Ohio and return the car. Saturday I called GM Chris. Chris assured there was no issues, the car will be fixed, and had excuses to why the recalls weren’t addressed. He said things like “I don’t understand why you are so against this car, it’s a great car once we fix the issues.” I reminded him of the four major issues we had. After several calls, Chris agreed to let us exchange the car. He originally said they don’t exchange out of state cars because of distance. We live closer to the dealer than many cities in Ohio. We wanted to come in Sunday due to work, but Chris wanted to directly work with us. We agreed to come Monday. As we went to leave Monday the loaner car didn’t start. We called the dealer and Igor apologized. The first and only apology we received from management. Luckily, neighbors were home and were able to jump us. This loaner was another beat up Jetta that is listed for sale. At Streetsboro we met with our original salesperson. We looked at a 2023 Jetta. They agreed to knock off the interior insurance but would not budge on the car price or offer anything else to fix our situation. Finally Chris made an appearance. Remember when I said we had to come Monday because Chris wanted to work with us? He came over for 3 minutes to say he won’t budge on price. He again gaslighted us by saying the original car was a great car. I reminded him everything his dealership has put us through. A car that had four issues within minutes (light on dashboard, doors didn’t lock, 2 open recalls). The fact we drove that car with open recalls with our two year old makes me feel unsafe. The loaner didn’t start when it was time to return. Three trips back and forth to Streetsboro, Tolls, gas, babysitters Friday night snd Monday, taking off work to make multiple trips. He claimed he didn’t know about the loaner car issue. He also claimed he didn’t know about the check that was to be overnighted to us to cover the cost of the diagnostic VW dealer in Pittsburgh. Therefore, lack of communication in house. He finally agreed to take the cost of the diagnostic off cost of the car. I am appreciative they allowed us the exchange. This though was the minimum of rectifying the issue. There was nothing more to make up the disaster situation we were dealt. Chris never even attempted to apologize

The service performed was fine, no issues there. During my visit I experienced 2 major issues. First being that they charge a 3% convenience fee that was not disclosed prior to doing the work and I only learned about this when it was time to make a payment. Nobody carries large amounts of cash to pay for service at a dealership. Additionally they are the most expensive in town, and they want an additional 3%. Second, I brought my Tiguan in for service. Not for an appraisal or sales. I have now become inundated with sales people from VW of Streetsboro trying to buy my car back claiming they have an upgrade yet they are unable to match my vehicle on specs and would be a downgrade at the same cost. I am at the point where I am going to pursue legal action next time I am contacted by this dealership.

Chris S. was our salesman. He provide excellent customer service. Sarah handled the delivery successfully!

Scott was my salesman and when I say he meet all my expectations he is amazing thanks Scott

Scott DeFabbo helped me to purchase a used BMW. He was very patient and spent the time to address all my questions and concerns. The process was easy and completed quickly. I would highly recommend VW of Streetsboro and Scott.

I recently purchased a vehicle with Volkswagen of Streetsvboro, and had the pleasure of working with salesman Eric Beehler and his team. Eric was professional, knowledgeable, and he expedited the process, making the whole experience an enjoyable one. He went above and beyond and I would recommend working with him if you are in the market for a new or used car.

At first I thought it was a great experience buying a used car from here. Few days later I came to the realization how they really are. Should of recorded conversation with the sales guy because things that I was told ended up not being true, and that he would never of said that. Anything to get the sale I guess. So verify what your told before signing the papers. Don't trust the oh we will do it or have it done before you pick it up.

Savannah helped us buy two new Atlases! She was professional, knowledgeable, efficient, must most importantly personable! Highly recommend asking for Savannah if you’re in the market for a VW!

Robert Wells, our sales associate worked hard to get us into the specific vehicle we wanted at the price we could agree on. Dealership was clean, organized, busy. All associates we met were friendly and helpful.

VW of Streetsboro is easy to work with. Sarah was knowledgeable and Hope was great.

I was really shocked by how great Kolin Sanded was when helping me find a car at 19 years old when most people would have laughed at me at 19 to get a good car! Highly Recommend

I would leave zero stars if possible. I have taken my car here for years but will never again after my experience last week. Took it for annual service and they botched the oil filter. It leaked (and I didn’t notice), then my car essentially broke down. They refused to accept responsibility and frankly were jerks on the phone. I had to tow it myself and pay for it. They refused to reimburse me for the botched service job but begrudgingly fixed the oil filter and adapter after I fought with them for hours. Very unprofessional, both in their customer service and technical service (they forced the oil filter back in place and punctured it, then sent me off like that). Never again.