I have recently bought a car here. Kieffer (salesman) went above and beyond by bringing the car so I can test drive it. When I was ready he brought it to me and we sign paperwork’s. After I bought it there was a lil problem but Alan the manager went above and beyond to help me. I own a business and I highly recommend this place . They are very helpful. I had a great experience
Great experience. Quick and easy transaction. Recommended )
Missy there was great to work with. We never used this VW dealer before because my daughter is just a college student in the area and we are from out of state. So we would normally have the car serviced when she comes home. But this was kind of an emergency situation because the car was leaking power steering fluid and I was afraid she wouldn't have made it home safely. Not to mention our VW dealer here (Cochran VW) is not easy to work with to get appointments or any level of customer service. We would have had to wait weeks for an appointment. So I researched VW dealers close to where she lives in Ohio and found VW of Streetsboro. Missy was very helpful over the phone. She took the car in right away and knowing that my daughter needed it back right away to come home for a wedding she got the technician working on it right away. Fortunately it was just a cracked tube and not the pump (Missy texted me a picture of the cracked tube from the car up on the rack). Missy sourced the part locally instead of from the usual parts distributor which would have taken an extra day or two. So they had the car repaired in 24 hours, including new brakes (which we knew it needed) and routine scheduled maintenance which it also needed. I was able to deal with everything over the phone with Missy and via their iPhone service app/texting service including viewing and approving my service invoice and making payment. From now on I plan to just take the car to VW of Streetsboro for service and repairs. They are far far easier to work with than my local VW dealer (Cochran VW in Pittsburgh) who it seems could frankly care less about customer service. I can't even speak to a service advisor over the phone there let alone get a call back, or have any conversation with them, or have them send me a picture of the part needing repair. Their "customer service" is a joke. If I could get my other VW car to VW of Streetsboro for service I would but it's too far a drive unfortunately.
Terrific service! Bill provided concierge type service from the moment of my arrival until I left. Love coming to VW of Streetsboro
Pref services, very friendly.
WoW! What a beautiful dealership this is! My salesman was the friendliest guy I've ever had the pleasure of dealing with and the staff in the VW store was unbelievable . I got a great deal, as promised, and was treated with respect and courtesy that is kind of rare when buying a car these days. Ben, I thank you and all the fine people there, and will definitely send any of my friends there with the greatest confidence that they will be treated as well as I was. 5 GOLD STARS!
I got another lease. It was pretty straight up and very easy to exchange my car for a new lease.
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