After a bad experience with our local VW dealership we reached out to Streetsboro. Hands down the best customer service I've had! These guys went above and beyond to make sure we got exactly what we wanted and left happy. The entire car buying process was a great experience bc of Larry and Aaron!
As usual, the service people were phenomenal. Pleasant to deal with and very much attuned to our needs. Thanks to all.
I am beyond upset with my experience at VOS. A few weeks ago I bought a 2011 Nissan Rogue sv and Ish my salesperson was great. Everything went well until I took the car home and realized the exhaust pipe was making a noise. I called them and missy scheduled my appointment for the following week. When I bought the car my car had not been detailed and smelled like dirty dog and was promised a detail next time I came in. They agreed to do the detail at the service. After they looked at the car they told me it was going to cost me $250 out of pocket because the pipe couldn’t be clamped but had to be replaced and it was not under warranty. I refused to pay for something that wasn’t disclosed to me when I bought the car one day after driving it. It seemed like missy had quite an additide and wasn’t eager to help. Chris, the manager said that he would contact me after getting in touch with Nissan. After four days of the car at the shop (no rental was offered) or call back, I came to the store and they said the car was ready. When I arrived, my car was NOT detailed and the paperwork stated the pipe was CLAMPED- exactly what the service person told me they couldn’t do. I have since called Chris the manager and left a message with no call back and tried reaching out to missy because ALL I WANT IS MY CAR TO BE DETAILED. I’m not sure what theres left to do but this is my last cry for service.
My husband and I just purchased a 2014 Dodge Charger from VOS and had a great experience. From our first test drive with our salesman Steve to our price discussion/agreement with sales manager Chris, to signing all the papers with Jen in the finance dept......everyone was professional, helpful and kind. Were very impressed when Joe #1 filled the gas tank before we left! We are really enjoying our car and would definitely recommend this dealership. We give them an A+!
Superb folks here - especially Bill in the Service Dept.
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